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Wrenwire — Terms of Service (DRAFT)

Status: content and decisions filled in (AI legal analysis, authorized by Piotr in lieu of a lawyer until the SaaS scales) — this is NOT a lawyer’s opinion. The Polish version (Terms of Service (PL)) is the source text; this English version is an informative translation kept in sync with it.

§1. General provisions and definitions

  1. These Terms govern the provision of the Wrenwire SaaS service (“Service”) by Geeknauts sp. z o.o. (limited liability company), ul. Ulubiona 34, 32-085 Modlnica, Poland, KRS 0000362389, VAT (NIP) 5130210402, REGON 121307472 (“Provider”).
  2. Definitions: Customer — a business (non-consumer) entering into the agreement; User — a natural person using the Service on the Customer’s behalf; Account / Organization — the Customer’s tenant space; Plan — the subscription package selected by the Customer; Credits — billing points consumed by actions in the Service (§5); AI Content — content generated by AI models within the Service (§7).
  3. The Service is offered exclusively to businesses (B2B) for purposes directly related to their trade or profession. By subscribing, the Customer represents that its use of the Service is directly related to its business or professional activity. If a sole trader (JDG) intends to use the Service in a manner that is not of a professional character to them, they must not enter into this agreement in that capacity. This representation excludes the application of Polish consumer-protection provisions extended to sole traders (Art. 385⁵, 556⁴, 558 §1(1), and Art. 7aa of the Polish Consumer Rights Act) — the exclusion follows from this representation, not from a separate regime built by the Provider (AI analysis, to be verified by a lawyer before publication).

§2. Scope of the Service

  1. The Service is a SaaS tool supporting B2B outbound campaigns: product canvases, audience analysis, value propositions, message sequences, company discovery and enrichment, and integrations with third-party tools (including Snov.io and Meta Ads).
  2. A substantial part of the Service relies on AI models (§7). Outputs are proposals requiring the Customer’s review before use.
  3. The Provider may evolve the Service’s features, provided this does not materially reduce the core functionality of the Plan; material changes are announced with at least 30 days’ advance notice.
  4. Service is provided with due care; no specific uptime commitment in v1. The Provider adopts a non-binding aspirational uptime target of 99.5% per month — this target is not a contractual commitment and carries no service credits or other remedies; v1 remains best-effort, with no guaranteed availability.

§3. Contract formation, Account, payment

  1. The agreement is concluded upon Account creation and payment for the first billing period. There is no free trial — access is paid from day one (see the money-back guarantee, §4).
  2. Payments are processed by Stripe (monthly subscription, auto-renews; VAT charged per the Customer’s country — VAT OSS). Plan prices are published on the pricing page and may change; price changes take effect from the next billing period after at least 30 days’ notice.
  3. Plan changes (upgrade/downgrade) are made through the Stripe billing portal; upgrades are prorated.
  4. On failed payment the Provider retries charges (Stripe Smart Retries). After 7 days past due the Provider may block starting new jobs until payment is settled; data access remains. After 30 days in arrears from the failed payment (in addition to, not instead of, the 7-day step above) the Provider may terminate the agreement.
  5. The Customer must provide accurate billing details and keep login credentials confidential.

§4. 14-day money-back guarantee

  1. A first-time Customer may request a full refund of the first payment within 14 days of that payment by emailing campaign.studio@geeknauts.com; the Provider then refunds the full first payment and closes access to the Service.
  2. Refunds are issued manually via Stripe to the original payment method, without undue delay and no later than 14 days after the request is accepted.
  3. The guarantee is a voluntary contractual commitment (no statutory withdrawal right applies in B2B) and is available once per Customer. The Provider may refuse a refund in cases of manifest abuse. Consuming more than 50% of the Credits allotted for the billing period within the 14-day window, without re-subscribing, is treated as an indicator of one-off-consumption abuse and may justify refusing the refund.

§5. Credits

  1. Actions in the Service (e.g. campaign generation, company enrichment, discovery jobs) consume Credits. The approximate Credit cost of an action is shown in the Service before it is started; the action price list is available in the Service/documentation.
  2. Credits are granted upfront for each billing period per the Plan.
  3. Credits are billing points, not money: they have no face value and are not exchangeable for cash, refundable (except §4), or transferable between Accounts.
  4. Unused Credits roll over to the next billing period and expire at its end (1-month rollover). Credits also expire upon termination.
  5. In the current version of the Service additional Credits cannot be purchased — exhausting the pool pauses Credit-consuming actions until the next period or an upgrade to a higher Plan.
  6. The Provider may update the Credit price list of actions (e.g. when AI vendor costs change); changes are not retroactive and are announced in the Service. Updates to the Credit/action price list are operational and only require advance in-app notice per this paragraph; the full Terms-amendment procedure (§12(3)) applies only to changes to the actual terms of these Terms.

§6. Snov.io integration (Customer’s own account) and other integrations

  1. Email sequence sending is performed via Snov.io — the Customer connects their own Snov.io account (“bring your own account”). The Customer contracts with Snov.io (including any data processing agreement) in its own name; the Provider is not a party to it.
  2. Responsibility split: the Provider is responsible for correctly passing data and instructions to the Snov.io API; it is not responsible for the Snov.io service itself, its limits, email deliverability, suspension of the Customer’s Snov.io account, or the Customer’s compliance with its Snov.io agreement.
  3. Affiliate disclosure: the Provider participates in the Snov.io affiliate program and may receive a commission on payments made by Customers who create a Snov.io account via a referral link in the Service or on the Provider’s pages. Details: Snov.io affiliate disclosure. The referral does not change the price the Customer pays to Snov.io.
  4. Paragraphs 1–2 apply mutatis mutandis to other third-party integrations authorized by the Customer (e.g. a Meta ad account).

§7. AI Content — nature and liability

  1. The Service generates content (message copy, analyses, fit scores, strategy proposals) using third-party AI models. AI Content may contain errors, inaccuracies, or outdated information and constitutes a proposal only.
  2. The Customer must review AI Content before use, in particular before sending it to recipients. The decision to send always rests with the Customer.
  3. AI Content is not legal, tax, or other professional advice. This also applies to compliance-assist features (e.g. per-country legal hints), which are informational only.
  4. To the extent permitted by law, the Provider is not liable for the consequences of the Customer using AI Content without review, including infringement of third-party rights by AI-drafted content sent by the Customer.
  5. The Customer receives a non-exclusive, worldwide, non-transferable license to use AI Content for the Customer’s own business purposes, to the extent the Provider is able to grant such rights given the uncertain copyright status of AI-generated output. The Provider does not claim ownership over AI Content and gives no warranty of non-infringement for it.

§8. Acceptable Use Policy (AUP)

  1. The Service is for lawful B2B direct marketing. It is prohibited to use the Service for:
    • sending unsolicited commercial communications in breach of the law applicable to the recipient — in particular Directive 2002/58/EC (ePrivacy) and national rules: in Poland Art. 398 of the Act of 12 July 2024 — Electronic Communications Law (Journal of Laws 2024, item 1221), which replaced the former Art. 172 of the Telecommunications Law when the Electronic Communications Law entered into force (confirmed by AI legal research — to be spot-checked against current UKE/UOKiK guidance before the Terms are published), in Germany §7 UWG, in the UK PECR;
    • mass, non-personalized sending (spam), circumventing suppression lists, or re-contacting persons who objected;
    • processing data obtained unlawfully or in breach of source terms;
    • generating unlawful, misleading (including impersonating), discriminatory, or defamatory content;
    • actions threatening the security or stability of the Service (circumventing limits, unauthorized penetration testing, scraping the Service).
  2. The Customer is responsible for the legal basis of contacting recipients (including required consents) and for information duties towards prospects, acting as controller of prospect data (see the DPA). The Service provides supporting tooling (suppression list, objection handling), but its use does not replace the Customer’s own legal assessment.
  3. On AUP breach the Provider may — proportionately — suspend individual features or the Account, and in gross or repeated cases terminate with immediate effect. Where feasible and lawful, the Provider first requests the breach be cured.

§9. Personal data

  1. For User (account) data the Provider is the controller — see the Privacy Policy.
  2. For prospect data entered or acquired by the Customer, the Provider acts as a processor on the Customer’s behalf — governed by the Data Processing Agreement, an integral part of the service agreement.
  3. Subprocessor list: Subprocessor list.

§10. Intellectual property

  1. The Service (software, interface, documentation, marks) remains the property of the Provider or its licensors; the Customer receives a non-exclusive, non-transferable license for the subscription term.
  2. Customer data and Customer-approved content remain the Customer’s property; the Provider processes them solely to provide the Service (and per the DPA).
  3. The Provider may use usage data in anonymized and aggregated form (not attributable to any specific Customer, prospect, or natural person) for Service improvement, product development, and internal statistics/benchmarking. Raw or identifiable prospect data is never used to train AI models.

§11. Liability

  1. The Provider’s aggregate contractual liability is capped at the fees paid by the Customer in the 12 months preceding the event.
  2. The Provider is not liable for lost profits, data loss caused by the Customer, or the effects of third-party services (Snov.io, Meta, AI model providers) to the extent beyond the Provider’s control.
  3. The cap in item 1 does not apply to: (a) intentional misconduct (willful misconduct), (b) gross negligence, (c) breach of confidentiality or DPA obligations that causes a personal-data breach attributable to the Provider, (d) death or personal injury, (e) any liability that cannot be limited under mandatory Polish law. Breaches of the DPA that do not fall under item (c) remain subject to the general liability cap (AI analysis, to be verified by a lawyer before publication).

§12. Term, termination, amendments

  1. The agreement runs for the billing period and renews automatically. The Customer may cancel at any time via the billing portal, effective at the end of the paid period (no refund for the unused period, subject to §4).
  2. Upon termination Customer data is deleted or returned per the DPA (§8 DPA); the Provider provides a data-export window of 30 days after the subscription ends.
  3. The Provider may amend these Terms for valid reasons (changes in law, Service features, vendor terms) with at least 30 days’ notice; not terminating before the effective date constitutes acceptance. Price changes — §3(2).

§13. Final provisions

  1. Polish law governs; courts competent for the Provider’s registered seat have jurisdiction — for all Customers regardless of location, including Customers based in Germany and English-speaking markets; this is a deliberate simplicity choice for a small SaaS provider, with no special carve-out for foreign customers (AI analysis, to be verified by a lawyer before publication).
  2. The Polish version of the Terms is always binding; translations (including EN and DE) are purely informative — even for Customers based in Germany or English-speaking markets.
  3. Contact: campaign.studio@geeknauts.com.